Adobe Summit 2026: Analytics Gets a Glow-up

Customer Experience Analytics Has Entered The Chat

I’m just going to come right out and say it… analytics has felt a little stuck for a while. Not broken, not useless. Just… stuck doing the same job it was doing 10 years ago, just faster and with nicer charts.

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Your Brand Has Two Audiences Now: Humans… and LLMs

Let’s just say it plainly: Your brand isn’t just being experienced anymore—it’s being interpreted.

And not just by people….it’s being summarized, compressed, and re-explained by large language models that are increasingly acting as the front door to your business. Whether you like it or not, that’s now part of your go-to-market motion.

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